Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, with tags attached and in its original packaging. You’ll also need your order number or proof of purchase.

How to start a return
All returns must be requested first by emailing us at hello.pawket@outlook.com with your order number and the reason for the return. Once your return is approved, we’ll send you the return address and instructions. Items sent back without an approved return request will not be accepted or refunded.

Return shipping
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot refund items that are lost in transit. Original shipping charges are non-refundable.

Sizing and fit
Our hoodies run oversized, and the pouch size scales with the hoodie size. Please check the size guide before ordering. Returns for sizing or fit reasons are accepted under the standard return policy above, with return shipping paid by the customer.

Damaged, defective or wrong items
Please inspect your order on arrival. If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos so we can make it right. In these cases, we cover the cost of the replacement or return.

Non-returnable items
Sale items and gift cards cannot be returned.

Exchanges
To exchange an item, return the item you have under the policy above and place a new order for the item you want.

European Union customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason. The item must be unworn, with tags and in its original packaging. Return shipping is the responsibility of the customer.

Refunds
Once we receive and inspect your return, we’ll notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post it. If more than 15 business days have passed since your refund was approved, contact us at hello.pawket@outlook.com.